Finding my cashback records
-
What are lifetime earnings, available balance, pending earnings and withdrawn amount?Lifetime Earnings are the total earnings in your account from your first day with ShopBack. This will include all pending and confirmed earnings only. If your cashback was rejected, your Lifetime earning will be adjusted too. Pending Earnings is t...
-
When will my pending Cashback gets confirmed?Your cashback changes status from Pending to Confirmed once our store partner has validated your transaction as Confirmed. The time taken to confirm will depend on the store partner's claim time (search their ShopBack page to view).
-
What is the difference between click and Cashback activity?Click activity is every event recorded of you clicking to the store platform through ShopBack, regardless of whether purchase made or not. Cashback activity is the record of the earnings (cashback from purchases and bonuses) in your account.
-
My Cashback amount is wrong. What should I do?Usually, taxes and shipping costs are not included in the cashback rate. Please be sure to read through each store partner's terms and conditions. For other cases, please write in to hotro@goshopback.vn and we will be at your assistance!
-
How do I check my Cashback earnings?There are a few methods to check your earnings. 1. If you are a web user, you can log into your account, click on "Cashback Overview" and you will be able to see your cashback statuses. 2. If you are an app user, you can go into our app, click int...
-
How is Cashback calculated?Cashback is calculated based on the cashback rates displayed on each store on ShopBack. For example, 5% cashback on a 100.000đ spend will equate to 5.000đ cashback. Please ensure to read through the terms and conditions for every store partner as ...
-
How long does my Cashback usually take to track?Usually, it will take up to 48 hours for your cashback to be recorded in your account. However, every store partner has a different tracking time period and the best practice is for you to check the store page on ShopBack to find out more!
-
Where do I find my click activity history?In your ShopBack account cashback history, you will find all your information in the "click activity" tab.
-
What is the difference between Pending, Confirmed, and Rejected Cashback statuses?"Pending" status indicates that the cashback is yet to be validated by our store partner. "Confirmed" status indicates that your cashback is already validated and added to your "Available" or "Confirmed" balance for withdrawal. "Rejected" status i...
-
Why is my Cashback amount reflected as 'Calculating'?In rarer cases, our store partners take time to finalise the cashback result. In this case, they might require more time to complete the verification. If you require assistance, please reach out to hotro@goshopback.vn.
-
I'm unable to find my Cashback using the store ID. What should I do?Please try using the purchase date and time as an alternative.
-
Why is my Cashback still pending after the "Available by" date?This may happen when our store partner requires more time to review and validate your purchase. For further assistance, please reach out to hotro@goshopback.vn.
