You will need to submit a missing cashback request for every order that's missing. Here's where you can do it ("Report a Missing Cashback"): 1) On the mobile app, click on the user icon and search for "Report Missing Cashback". 2) On the website,...

Order IDs are unique to each store or even order. You will usually receive either an email or SMS confirmation when you've successfully made an order on the store partner's website or app. The Order ID should be available in the email or SMS. Alte...

Your Cashback might be missing due to the following reasons: 1) You might not have started your shopping journey on ShopBack. Unfortunately if you did not click through to the store of choice via ShopBack before the order, we will be unable to tra...

As cashback usually takes up to 48 hours (and up to 7 days for certain stores) to be processed and reflected in your account, you will only be able to submit a request when that time period has lapsed.

Links for missing cashback submission ("Report a Missing Cashback"): 1) (App) click on the user icon and search for "Report Missing Cashback". 2) (Website) click on "Cashback Overview" and you would be able to see a Red Button "Report Missing Cas...

This may be because: 1) You are submitting the missing cashback past the 30 days from purchase date time frame. Please ensure you submit the missing cashback request within 30 days of purchase. 2) You did not click through ShopBack for that partic...

You will be required to upload your confirmation email of your purchase/booking. Please ensure that the order confirmation email contains all vital information including order number, item details, price, date and time.

You can only appeal for your missing cashback within 30 days from the purchase date. Any appeal past the specified time frame will not be investigated by our store partner.

Once the investigation has concluded, you will be notified via email the result of the investigation.

Missing cashback investigations will be completed within 35 days from the submission date. Specifically for Expedia, missing cashback investigation will be completed after 75 days from travel/stay completion date.