We take pride in aggregating daily promotional and coupon codes that are eligible for Cashback. For coupon codes not found on ShopBack, the eligibility of Cashback is subject to the merchant stores’ Terms & Conditions. Unfortunately, we cannot gua...

Cashback eligibility for desktop and mobile app differs for our Partner Stores. Please visit our store page's Terms & Conditions to be familiarised with Cashback eligibility.

If you're on the desktop browser: Search for the store you would like to purchase at, the Cashback rates will be on the left side as shown in screenshot. If you're on the mobile app: Search for the store you would like to purchase at, click on Vi...

To ensure your you receive your cashback, here are some tips: 1) Always start your shopping journey from ShopBack. Click through ShopBack and redirect to the store platform for every purchase you want to make. 2) Do not open other web pages/links ...

Upsized Cashback is a promotion that runs for a short period of time, where cashback is increased from it's regular rate. Take note of the terms and conditions and start/end times for these promotions to qualify!

Tracking speed is the time taken for your cashback to be reflected in your ShopBack account after making a purchase. In most cases, you will receive it within 48 hours. However, every store partner is different and hence may take longer periods. P...

Claim time refers to the time duration it takes for your cashback status tol change from 'Pending' to 'Confirmed'. Do note that Claim Time varies for partner stores and is subjected to each store's cancellation, returns, and exchange policies and ...

To ensure that cashback is fairly and accurately given back to customers, our store partners set a claim time of approximately 45-120 days to carefully review and validate your orders. This timeframe usually consists of post-return/cancellation pe...

Always read through the full store terms and conditions before you make a purchase to be super sure of your cashback.

Cashback confirmation will be dependent on whether or not you have followed all the terms and conditions laid out by our store partners. Please check their store page for the full list.

Your cashback may be rejected for the following reasons: 1) Your order was cancelled, exchanged or returned. For travel merchants, it will be cancellations, no-shows or amendments post-online booking. 2) You have clicked on links on third-party of...