Steps for Withdrawal
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How can I withdraw my cashback?You can do it via bank transfer. All you need to do is to enter your bank account details (not bank card information), request and you will receive it within 5-10 days. Note: The amount you receive is the amount withheld personal income tax as pr...
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When can I withdraw my cashback?You will be able to withdraw your cashback once you have accumulated a minimum of 50.000đ "Confirmed cashback" excluding bonuses. Note: The amount you receive is the amount withheld personal income tax as prescribed by law and other service charg...
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I'm seeing an error message that I've not verified my account. What should I do?If you see this error message, please click on the verify my account link. This will trigger and email requesting for you to verify your details. If you are facing issues, please try again and ensure this time you close the ShopBack app/logout of ...
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How do I verify my bank account information?Once you have saved your bank details in your ShopBack account, you will receive an email requesting for you to verify your details. If you are facing issues, please try again and ensure this time you close the ShopBack app/logout of ShopBack webs...
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What passwords do I need to enter when I make a cashback withdrawal request?There will be 2 passwords prompted: 1) Your ShopBack login password - enter in the "Verify Password" section (not applicable to Facebook login accounts); and 2) One-Time-Password (OTP) - this is a password that will be sent via SMS to your phone n...
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Is there a limit to my cashback withdrawal?Yes. In ShopBack Vietnam, you have to accumulate 50.000đ to be able to withdraw. The maximum you can cash out per day is VND1.500.000đ. Note: The amount you receive is the amount withheld personal income tax as prescribed by law and other servic...
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I did not receive the one-time password (OTP), what should I do?There are several reasons you may not be receiving the OTP including location issues, device issues or even network traffic. Please try again in 10-15 minutes after the first request, or move to an open area with strong internet and network recept...