If you are using the ShopBack app, please check that you are using the most updated version. For the website, please refresh the browser/windows and try again. If the issue still persists, please reach us directly at hotro@goshopback.vn and we wil...

Unfortunately, adblockers may prohibit our cashback tracker from working. Please ensure you completely disable it if you wish to qualify for cashback.

We have the tastiest way to do this: Through cookies! We track your order every time you click through ShopBack. This drops a tracking cookie in your purchase which allows us to identify if you qualify for cashback.

While there are cases that allow for this to happen, most of the time your cashback will be rejected. Please avoid shopping in different regions if you wish to earn cashback.

The fast answer is no. All purchases must happen on the same device in order for the cashback to be tracked. If you wish to switch devices to complete the purchase, please ensure to click through ShopBack one more time through that device before y...

In the case of failed payment, please ensure you click through ShopBack again before making your next purchase. You may wish to contact the store partner directly to check if your order did/did not go through.

As purchases are made directly with our store partner, you will need to consult them if you face any issues related to your order. However, with issues pertaining to cashback, please write in to us anytime at hotro@goshopback.vn and we will be hap...

Unfortunately, there's no way your Cashback wil be tracked. So please remember to start your shopping journey on ShopBack if you wish to qualify for Cashback for all your purchases!