Making a purchase
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I'm unable to redirect to the store I want to visit through ShopBack, what do I do?If you are using the ShopBack app, please check that you are using the most updated version. For the website, please refresh the browser/windows and try again. If the issue still persists, please reach us directly at hotro@goshopback.vn and we wil...
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I have an adblocker installed. Will I get Cashback?Unfortunately, adblockers may prohibit our cashback tracker from working. Please ensure you completely disable it if you wish to qualify for cashback.
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How does ShopBack track my orders?We have the tastiest way to do this: Through cookies! We track your order every time you click through ShopBack. This drops a tracking cookie in your purchase which allows us to identify if you qualify for cashback.
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Can I buy from an online store that is located in a different country?While there are cases that allow for this to happen, most of the time your cashback will be rejected. Please avoid shopping in different regions if you wish to earn cashback.
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Can I click through ShopBack on the web, then proceed to complete the purchase on app (or vice versa)?The fast answer is no. All purchases must happen on the same device in order for the cashback to be tracked. If you wish to switch devices to complete the purchase, please ensure to click through ShopBack one more time through that device before y...
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I had an error while making payment. What do I do?In the case of failed payment, please ensure you click through ShopBack again before making your next purchase. You may wish to contact the store partner directly to check if your order did/did not go through.
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Do I need to click from ShopBack after every purchase made?Yes, this is the most vital piece required in order for you to qualify for cashback.
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Is there a price difference when using ShopBack?It is extremely rare for this to occur. In the unfortunate event you do encounter this, please write in to hotro@goshopback.vn with details and screenshots, and we will investigate it further.
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Who receives the payment for my order?All payments and charges are solely between customer and our store partner. ShopBack only links you to the store partner's platform for cashback, hence no payment is received by ShopBack.
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Is ShopBack responsible for my purchase?As purchases are made directly with our store partner, you will need to consult them if you face any issues related to your order. However, with issues pertaining to cashback, please write in to us anytime at hotro@goshopback.vn and we will be hap...
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Is there a payment method not eligible for Cashback?Certain store partners in ShopBack may have prohibitions on certain payment methods available. Please read through terms and conditions of the store before making a purchase to be sure.
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Will my Cashback get tracked if I forgot to click through ShopBack?Unfortunately, there's no way your Cashback wil be tracked. So please remember to start your shopping journey on ShopBack if you wish to qualify for Cashback for all your purchases!
