Updating Account Info
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How do I change my password?Click here, or click on the “Forgot Password” link at the login page. Enter your e-mail address and a reset password email will be sent to your email inbox. Alternatively, if you are already logged in and would like to change your password, click ...
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Where do I view my personal info?If you're on the desktop browser: You can view your ShopBack personal information here If you're on the ShopBack app: Tap on the user icon at the top right of the screen (Refer to screenshot below), then tap on 'Personal Information'.
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How do I update my personal info?If you're on the desktop browser: You can update your ShopBack account personal information here - https://www.goshopback.vn/account/edit (for desktop version only). If you're on the ShopBack app: Tap on the user icon at the top right of the scre...
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How do I change or update my phone number?You can update your phone number by triggering a request for Cashback withdrawal. Click here to request for a withdrawal and a notification to update your phone number to receive the OTP verification. Enter the phone number you will like to change...
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My mobile number already exists. What do I do?Oops! This happens when your mobile number is already registered to another account. Each phone number can only be designated to one ShopBack account. If you require assistance, do reach out to our friendly customer service officers at hotro@gosho...
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How do I update my payment details?1) Click here2) Click on the box with the + sign. (If you have not added any bank accounts yet) 3) A small window will popup. Kindly fill in your bank account details accordingly. 4) After adding your bank details, an email will be sent to you to ...
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I accidentally signed up for more than 1 ShopBack account. Can I merge them?Yes you would be able to merge your ShopBack accounts, reach out to us at hotro@goshopback.vn and we will be glad to help! We will transfer the available balance to your main account as a bonus. Do take note that ShopBack accounts with 'Cashback P...
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I am no longer interested. How do I deactivate my ShopBack account?Oh no! We are sorry to see you go. Please be advised that once the account has been deactivated, you will no longer be able to use the same email address to create any new accounts under ShopBack. If you would still like to proceed, do reach out t...
